OUR PATIENT CHARTER 

• You will be treated as an individual and with dignity and respect.
• All patients will be treated equally.  We do not discriminate on the grounds of gender, race, disability, sexual orientation, religion, political beliefs or age.
• All patients will be greeted in a friendly manner and be treated with courtesy by everyone in the practice.
• Patients will be informed if delays are anticipated.
• Our premises will be clean and comfortable and have facilities for the disabled.
• Staff hygiene awareness and hand washing is a priority.
• Your personal information will be kept secure and confidential.  You should tell a staff if you want your information to be shared with family members or guardians.
• Everyone working in the practice will have the appropriate skills and training for their job.
• Patients will be offered advice about how to stay healthy and avoid illness.
• Patients will be referred to a consultant when the doctor feels this is necessary.
• Following a referral, your GP can assist you in seeking a second opinion if required.
• If you feel you have been treated unfairly or a member of staff has been rude then there is a complaint procedure that you can enquire about from another member of staff.

In this practice we consider the following aspects of healthcare to be of utmost importance: access, dignity and respect, safe and effective services, communication and information, participation, privacy, improving health and accountability.

We believe that all patients have the right to expect that the healthcare they receive will consider their needs, will encourage them to take part in decisions about their health and wellbeing and provide them with the information and support to do so.

In order for us to give you the best service possible please:

• Tell the practice receptionist if you change your name, address or telephone number.
• Be on time for appointments.  If late, please phone ahead to let staff know.
• If you want to have someone else present at the appointment please let staff know.  This could be a carer, family member, partner, friend or other healthcare professional.
• Let the GP know if you think any information in your health records is incorrect.
• Tell the GP if you do not understand something or want or need more information.  If you have any questions, ask!
• Take some personal responsibility for your own health.
• Ask your GP for support to help you manage your condition and have a healthier lifestyle.
• Take an active part in discussions and decisions about your healthcare and treatment.
• Tell your GP if you are allergic to any medicines or if you have experienced any side effects after taking a particular medicine.
• Please make sure you understand how to take any medicines you have been prescribed.
• Let your GP know about any medicines you are already taking not prescribed by him/her; this includes herbal medicines or over the counter medicines as some may interfere with your medication.
• Finish any course of agreed treatment.  If you decide to change or stop your treatment, discuss this with your GP first.
• If you feel your condition has got worse, let your GP know.
• Make sure to get the results of any tests or procedures.

Please remember that staff members have the right to be treated with dignity and respect.  Aggressive language or behavior towards any member of staff is unacceptable and will not be tolerated.